FAQ
How does the Blind Date with a Book experience work?
The Blind Date with a Book experience allows customers to receive a curated selection of books based on their preferences. Each package contains a surprise title, wrapped in a way that adds an element of excitement to the reading experience. This initiative aims to foster a love for reading by introducing readers to new genres and authors.
Can I send a photo of my shelves so you know what I have?
Yes, you can! Please ensure your shelf is clearly visible so we can avoid any double-ups. To do so, please email a photo and your order number to bookishbynat@gmail.com.
What if I receive a book I already own?
To help us avoid sending duplicate books, please provide details of your existing collection, either through a Goodreads link or a photo of your bookshelf. If you’ve shared this information and still receive a duplicate, we’ll be happy to exchange it for a new selection. However, if you haven’t provided these details, any exchanges will be the buyer’s responsibility. For assistance, please contact us at bookishbynat@gmail.com.
Could I request the items that are in the box?
Yes of course! You can add your request to the personalisation section before you add your box to the cart. However, items added are subject to availability, and there is no guarantee.
Where do you ship to?
At the moment we ship to Australia.
What are the shipping costs?
- Standard shipping on orders under $60 : $10
- Standard shipping on orders over $60 : FREE
What are the processing times?
Orders are processed within 1-3 business days. Orders placed after 2 PM AEST or on weekends and holidays will be processed on the next business day.
Can I track my order after it has been shipped?
Yes, once your order has been shipped, you will receive an email containing a tracking number. This allows you to monitor the status of your shipment until it arrives at your designated address.
What should I do if my order is lost or damaged during shipping?
If your package is lost or damaged, please contact us at bookishbynat@gmail.com or through the Contact Us page with your order number and details of the issue. We will work diligently to resolve the problem and ensure your satisfaction.
How can I contact you for further inquiries?
For any questions or concerns, you can reach out to us via email at bookishbynat@gmail.com. We are committed to providing assistance and addressing any inquiries you may have regarding our products or services.